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FAQs
Frequently Asked Questions
What is MyBidhaa?
MyBidhaa is Kenyas one-stop platform for educational needs offering school supplies, textbooks, online tutors, financing solutions, and school management tools, all aimed at simplifying the learning experience.
How can I contact MyBidhaa?
You can reach us via our contact page at/www.mybidhaa.com/contact , email us at hello@mybidhaa.com , or call us directly at 0797100500
How Long Will It Take To Get My Package?
We deliver nationwide, within 48 hours around Nairobi (MondayFriday 08:0017:00). You can ship to your home or school.. Most orders outside Nairobi ship within 12 business days delivery times vary depending on your location.
Can Schools Get Bulk Supplies with Credit?
Yes through agreed terms of 2 to 3 installments.
We offer schools and institutions the option to receive bulk educational supplies through flexible arrangements. Our team will work with you to set terms that align with your procurement needs, allowing payments to be made in 2 to 3 convenient installments.?
How do I place an Order?
Placing an order on MyBidhaa is simple:
Browse through our categories or search for what you need.
Add to Cart the items you wish to purchase.
Proceed to Checkout you can check out as a guest or log in/create an account for faster service.
Choose Your Delivery Option (home, school, or pickup) and preferred payment method.
Confirm & Pay youll receive an order confirmation and tracking details via email/SMS.
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Can I Cancel Or Change My Order?
Yes! Cancel or edit before dispatch via your dashboard. After dispatch, please contact support via WhatsApp or email.
=? hello@mybidhaa.com | =? +254 797 100 500
Do I need an account to place an order?
No you can place an order as a guest.
However, creating a MyBidhaa account gives you access to faster checkout, order tracking, saved favorites, and exclusive offers. Its quick and free to sign up!
How Do I Track My Order?
Each order comes with a tracking link via email or SMS. You can also view your order history and real-time status in your ORDER TRACKING on your dashboard&Fill in your order number and email to check the current status of your order.